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Frequently Asked Questions

How long does it take to receive a return/exchange credit?

Credit will be issue 1-4 days after receiving and inspecting your returned packaged. 


How do I return an item I received as a gift?

Email us at to let us know ahead of time before mailing anything to us. Please make sure our service team is aware of you mailing a package! Sanzera Boutique is not responsible for shipping costs on gifted items.


How do I return an item that was bought on sale/with a promo code?

All items in SALE are FINAL SALE.


How do I contact customer service?

We strongly recommend you email us for any inquiries regarding your order. Unless you are doing a Local Pick Up, we do recommend you text us.


Where do I send a return/exchange?

Send all returned/exchange orders to:

P.O Box 8213

Woodbridge, VA 22195

(Only if we don’t provide a shipping label to you. Usually we will send you a printable shipping label to the email on file)


I placed an order and chose the LOCAL PICK UP option! How will I know when my order is ready for PICK UP?

Once you placed an order and you choose Local PICK UP, We strongly suggest that you text us by (WHATSAPP ONLY) to our customer service phone number: (703) 593 4922 and let us know when you would like to pick up your order. Furthermore, we recommend you write these details on the comment box at the checkout process. Make sure you include your email/phone number with your order in case we need to reach you.


How many days do I give Sanzera Boutique team members to prepare my Local Pick Up order?

We recommend that you give us 24 hours to prepare your order. Once your order is ready for pick up, you will be notified to your preferred contact method. We do recommend that you always provide a phone number where we can reach you.  


How will I know where to pick up my order?

Once your order has been placed; we will text you by WhatsApp the location address where you will be picking up your order. 

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